SERVICES

Contact Center

Virtual Contact Centre System
more info
WarmConnect Virtual Contact Centre System integrates Vicidial, the world's most capable dialer, with vTiger CRM. Our Testimonial Thirsty® helpdesk will help you use its features to satisfy any need. A range of related services help you start. Read up on hosted and inhouse flavors and then take the demo.
On registering for the demo, we boot a virtual contact center system for you. Your startup credit is topped up daily for 5 days for extended testing. Convert the demo to production by making PayPal payments into your demo account. See right pane for more detail and then sign up for a demo.
  • Vicidial dialer
  • Sales Force Automation
  • Customer Support
  • Marketing Automation
  • Inventory Management
  • No contract
Should you require an inhouse Contact Center, Warmconnect converts your system to one you can run virtualised; with support and instructions on how to do so. You no longer pay us for hourly hosting. Access your Contact Center outside your office, even with ADSL type links. We offer paid telephonic support. See right pane for details and then contact us for more info.
  • Vicidial + vTiger
  • Inhouse Virtualization
  • No rent or licence fee
  • Remote support/install
  • Remote use with ADSL
  • Integrate onsite PSTN

KEY FEATURES


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Based on Vicidial®, the world's leading dialer
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Inbound, Outbound and Blended call handling
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Outbound agent-controlled, broadcast and predictive dialing
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Full USA FTC-compliance capability
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Browser based agent and administrative interfaces
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Ability to have agents operate remotely
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Full call recording
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Three-Way calling within the agent application
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Scheduled Callbacks: Agent-Only and Anyone
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Vtiger CRM integration
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CRM: Sales Force Automation
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CRM: Customer Support & Service
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CRM: Marketing Automation
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CRM: Inventory Management
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Structured Messaging
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Instant alerts for Internet leads by email and sms and live insert as lead into dialer
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Choice of phone line based (aka analog aka PSTN aka copper) or VoIP (aka SIP) based
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No monthly minimums or contracts
"I was surprised by how easy it is to use your service"

Amy Grant

Broadcast

Voice Broadcast with Text to Speech
more info
Use WarmConnect voice broadcasting system to play a message to thousands of people in a short time, to leave messages in mailboxes, to conduct automated surveys or for a "press 1" type of campaign where the listener can press a digit to speak to your agent after the message. Capacity scales from 50 to 4000 simultaneous lines! Demo available.
Broadcast to any country on the planet. USA/Canada are at just $0.0099/minute. Only answered calls are charged.
  • Pre-recorded messages
  • Internal DNC list
  • Record response
  • Detect Voicemail
  • Agent Transfer
  • Forward to phone
Use text to speech to personalize your recorded message. Grab the listener's attention by speaking name and other personalised details. Text to speech can be interspersed with recorded message sections. Text to speech option can speak out any detail from your uploaded database. Text to speech charged at less than 1/10th of a cent per minute!
  • Text to speech
  • Speak out name
  • Speak any detail
  • Mix with recording
  • 1/10th of a cent/min

KEY FEATURES


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Play recorded message to thousands
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Leave messages in mailboxes
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"Press 1" type of campaign: listener can press a digit to speak to your agent
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Conduct automated telephone surveys
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Capacity scales from 50 to 4000 simultaneous lines
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Internal DNC list. Listener can dial a digit to place herself on DNC list
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Record response of listener
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Full answering machine detection. Play one message for answering machines and another for live answer
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Ability to wait for silence on line before playing message: ensure your message is heard
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Broadcast dialer is also able to dial the same leads in predictive, automatic or manual modes
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No setup fee for 50 and 200 line broadcast system
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Call charges start from $0.0099/min!
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Only answered calls are charged
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Demo available!

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Dramatically improve call success rates with Text to Speech
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Get listeners' attention by speaking name and other personalised details
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Speak out any detail from your uploaded database
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Fine grained control of pauses, voice pitch and tone
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Text to speech can be interspersed with recorded message sections
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Complete support to setup your campaign
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Demo available!
"Your service is really hassle-free, and it never goes down"

Uday Seth

Auto Dialer

Up in a minute. No setup fee
more info
The Warm Dialer uses Vicidial, the world's most versatile dialer. It can switch between power, auto, predictive and broadcast modes. Our Testimonial ThirstyŽ helpdesk will help you use its features to satisfy any need. A range of related services help you start, even including locating agents for your center. Comes in 3 flavors, click on tabs on left for details.
On registering for the trial, you get a hosted single user 3 line Auto Dialer to test. You have a choice of using your phone line or VoIP. Your free startup credit is topped up daily for 5 days for extended testing. Convert the trial to production by making PayPal payments into your trial account. You pay just US50c/hr for 3 lines of calling, inclusive of outbound telephone costs. Can be easily converted to multi user dialer.
  • Just $0.5/hour
  • US/Can/UK-F included
  • 3 simultaneous lines
  • VoIP or copper
  • No minimum spend
  • No contract/setup fee
The single user dialer or the trial can be converted to a multi user dialer with all your settings intact. You get upto 6 lines per agent. You pay 10c/hour per user, in groups of 10. Telephony costs are excluded; they start at USD0.0099/min for calling and USD3.99/month for incoming numbers. See right pane for details of the dialer and then take the free trial to test.
  • $1/hour for 10 agents
  • Call rates < US1c/min
  • Numbers @ $3.99/mth
  • No minimum spend
  • No contract/setup fee
  • Staffing/admin service
WarmConnect lets you bring your hosted dialer inhouse, with the same interface as the hosted system! You pay just for telephony costs - no licence fee or rent. And if you use local PSTN, then the dialer is completely free! Telephonic support continues as a paid option, along with remote administration and maintenance. Do remember that inhouse dialers require more bandwidth and trained technical staff.
  • No rent or licence fee
  • Scale to 100's of users
  • Integrate onsite CRM
  • Integrate onsite PSTN
  • Remote/Phone support
  • Remote installation

KEY FEATURES


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Based on Vicidial®, the world's leading dialer
2 of 11
Inbound, Outbound and Blended call handling
3 of 11
Outbound agent-controlled, broadcast and predictive dialing
4 of 11
Full USA FTC-compliance capability
5 of 11
Browser based agent and administrative interfaces
6 of 11
Ability to have agents operate remotely
7 of 11
Full call recording
8 of 11
Three-Way calling within the agent application
9 of 11
Scheduled Callbacks: Agent-Only and Anyone
10 of 11
Choice of phone line based (aka analog aka PSTN aka copper) or VoIP (aka SIP) based
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No monthly minimums or contracts
"One of the things that has impressed us more than when we have used other dialers is your tech support is always available if we encounter issues and your willingness to work with our group... we are quite happy with the system, in terms of cost, ease of use and again support."

Steve Ball

QUICK LINKS
Voice Broadcast
Voice Broadcasting for 0.99c per minute
Predictive Dialer
Predictive Dialer for $1 per hour
Five 9 Reliability
Multi-factor redundancy for your dialer
WarmConnect makes it easy and cheap to start your contact center.