Single User Hourly Hosted Power Dialer

"Power Dialer @ $0.5/hr!"

Details

• 3 simultaneous outbound lines for maximising efficiency. Can be reduced by user.
• Instant lead service updates your campaigns with Internet leads in real time.
• Ability to share dialer: create multiple users, any one of which can use the dialer at a time.
• Easy conversion to multi-user with same interface and settings intact. No need to be retrained.
• Unlimited calls to US, Canada, UK (Fixed) included. Other destination call rates from US0.0099/min.
• Can choose between VoIP (aka SIP) and PSTN (aka copper lines aka analog lines).
• You pay US0.0099/min for PSTN option when agent in US, Canada, UK (Fixed).
• Incoming numbers @ $3.99/month
• No monthly minimum spend, no contract
• Free 24x7 telephonic support

Use of Hosted Dialer

• You will get a online console in which you can start and stop the dialer.
• After clicking on start, the dialer is functional in about 1 minute
• Your online console also has the link to administer your dialer
• The same link allows your agents to log in
• Once you setup your dialer, the configuration stays even after stopping it
• You are billed for whole hours between starting and stopping the dialer
• Online demo available

Converting your free trial account to production

• Make a small payment into your WarmConnect account to test your ability to pay for the service.
• Sign-in at the top right corner of this website, click on Open console -> Payments.
• Pay by Credit Card or PayPal.
• If PayPal, please send us the postal address listed in your PayPal account from the account's email address.
• The first payment from a PayPal account undergoes a verification process that takes about 1 working day.
• Tell us also your special requirements such as staffing or CRM integration etc.
• Schedule a walk through of the service by sending us a phone, time and time zone to call you at.

VoIP Requirements

To use the dialer with VoIP (SIP), you need the following:
• Softphone and head set for each agent. Use Zoiper®. Its free!
• Hardphone for each agent as alternative for Softphone.
• Hardphone = ata or channel bank + dial pad + headset.
• Bandwidth of 30kbps/agent. This can be a leased line or broadband.
• Dialer operator with past experience in administering dialers
• Codec is speex on agent phone (Zoiper or similar)
• The upload speed of broadband is to be considered; usually is 256-756kbps
• Click here and here to measure your upload speed
• Multiple broadband connections can be used in parallel
• Bandwidth must not be shared with data downloads/uploads

Dialer Features

• Based on Vicidial®, the world's most popular dialer
• Inbound, Outbound and Blended call, email and SMS handling
• Outbound agent-controlled and predictive dialing
• Full regulatory compliance capability
• Stir/Shaken compliant
• Single tenanted for maximum regulatory compliance.
• Web-based agent and administrative interfaces
• Ability to have agents operate remotely
• Integrated call recording
• Three-Way calling within the agent application
• Scheduled Callbacks: Agent-Only and Anyone
• Email - send and receive
• SMS - send and receive
• Inhouse capable - Open-Source AGPLv2 licensed, with no software licensing cost

Full Dialer Feature List

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to dial on a single campaign across multiple Asterisk servers, or vice versa
• Ability to transfer calls with customer data to a closer/verifier on local or remote Asterisk server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a voicemail box per campaign if no agent is available
• Ability to set outbound CallerID per campaign
• Ability to take inbound calls grabbing CallerID
• Ability to function as an ACD for inbound and fronter/closer verification calls
• Ability to have an agent take both inbound and outbound calls in one session(blended)
• Ability to start and stop recording an agent's calls at any time
• Ability to automatically record all calls
• Ability to manually or automatically call upto two other customer numbers for the same lead
• Automatically dial unlimited numbers per customer until you get an answer
• Ability to schedule a callback with a customer as either any-agent or agent-specific
• Ability in Manual dial mode to preview leads before dialing
• Agents can be on-hook or off-hook while logged in
• Ability for agents to be logged in remotely anywhere with just a phone and a web browser
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Definable Agent Wrapup-time per campaign
• Ability to add custom call dispositions per campaign
• Ability to use custom database queries in campaign dialing
• Recycling of specified status calls at a specified interval without resetting a list
• Dialing with custom TimeZone restrictions including per state and per day-of-the-week
• Dialing with Answering Machine Detection, also playing a message for AM calls
• Multiple campaigns and lead-lists are possible
• Option of a drop timer with safe-harbor message for regulatory compliance
• Variable drop call percentage when dialing predictively for regulatory compliance
• Internal DNC list can optionally be activated per campaign
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
• Agent phone login balancing and failover across multiple ViciDial servers
• Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party conferencing(with DTMF macros and number presets)
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Estimated hold time, place in line, overflow queues and several other inbound-only features
• Skills-based ranking and call routing per inbound group(queues) and campaign
• Queue Prioritization per campaign and inbound group
• Single agent call queueing
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Ability for agents to select a Pause Code when they are not active
• Ability for agents to control volume levels and mute themselves
• Agent shift enforcement by day and time, defined per user group
• Full QueueMetrics-compatible call logging, inbound and outbound
• Several Vtiger integration features: user-sync, account-sync, data interconnection
• Web-based data export utilities
• Separate Time-clock application to track user work time
• Web-based administration
• DID, phone and carrier trunk provisioning through the web interface
• Web-based agent API to control agent sessions including click-to-dial outside of the agent screen
• Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
• Lead import web-based API

Per Minute Tariff Plan

• Rates are subject to change without notice.
• Rates in USD.

Code		Country	Rate
1		USA	0.0000
44		United Kingdom	0.0000